Kathmandu, 21 April: The government’s “Zero Pending Files Week” campaign, which began last week, has been successful. In most government offices, files that had been unable to move forward or were stalled for a long time have been processed within a week of the campaign’s implementation. Except for files related to court cases and those halted due to the absence of legal provisions, almost all other files in government offices have moved forward, making the campaign largely successful.
The government had launched the “Zero Pending Files Week” campaign from Chaitra 30, 2082 to Baisakh 7, 2083. To ensure its success, the government prepared and implemented guidelines for the campaign. The Office of the Prime Minister and Council of Ministers had issued circulars to ministries, commissions, secretariats, the offices of Chief Ministers and Councils of Ministers, and local levels, instructing them to carry out the campaign.
According to Dr. Bhishma Kumar Bhusal, Joint Secretary at the Office of the Prime Minister and Council of Ministers, many files that had been pending for various reasons have now been resolved, while others are in the process of being settled.
He said, “Files that were previously stuck or deliberately delayed for various reasons are now moving toward resolution. Some files have been completely resolved within a week. Data reflecting this is continuously being received at the Prime Minister’s Office.”
During the campaign, instead of unnecessarily holding back service seekers’ files, those that could not proceed due to procedures were returned, while those that complied with legal provisions were decided upon immediately and moved forward. According to Bhusal, this has encouraged service seekers.
Although the campaign was initially announced for one week, the government has clarified that this practice will continue, and in the future, no service seeker’s file will remain pending.
Previously, during earlier governments, officials had been uncooperative in carrying out public services. The government, too, appeared powerless before the bureaucracy, and as a result, the public had been suffering.
